Support

This page contains an FAQ which will hopefully answer any questions you may have. You can also contact us via social media or our contact page.

Also on this page are our website Privacy Policies:

www.downsideupgames.com

Mr. Grouch's Lawn Invasion

Chuckie Egg 2017 & Chuckie Egg 2017 Challenges

Henry and the Crystal Caves

FAQ


I have uninstalled one of your games and reinstalled. Now my previously unlocked features are missing. What do I do?


All of our games have a Restore Purchases features. Tap on the Options tab and you should see it. Using the Restore Purchase feature will bring back any previously unlocked levels/features obtained through In-App Purchase.


How do I contact you?


If you have a question regarding a specific game, the best way to contact us is via our Facebook or Twitter page, or by using our contact form. Or, you may email us directly at support@downsideupgames.com


Will there be more Mr. Grouch levels?


Possibly, but we can't say for sure at this point.





Privacy Policy - www.downsideupgames.com

Effective Date: Nov 1, 2014

This privacy notice discloses the privacy practices for Downsideup Games, Inc. and our website www.downsideupgames.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect;

• With whom it is shared;

• How it can be corrected;

• How it is secured;

• How policy changes will be communicated; and

• How to address concerns over misuse of personal data.


Information Collection, Use, and Sharing.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

If we store your contact information, we will only store your name, and any contact details you have provided to us. Unless you ask us not to, we may contact you via email in the future to follow-up with you, or tell you about new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Cookies

We may use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and/or demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Notification of Changes

We may update this privacy policy from time-to-time and make material changes to it. When such changes occur, the privacy notice on this website will be updated. We will also notify customers of such changes by email if we have your contact information on record.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at support@downsideupgames.com.

Privacy Policy - Mr. Grouch's Lawn Invasion

Effective Date: Jun 21, 2016


This privacy policy governs your use of the software application Mr. Grouch’s Lawn Invasion (“The Application”) for mobile devices that was created by Downsideup Games, Inc. The Application is an interactive, family puzzle game.


What information does the Application obtain and how is it used?

The Application obtains certain Automatically Collected information (see below) when you use The Application. The Application does not currently request any information from the user.


Automatically Collected Information

The Application may collect certain information automatically, including, but not limited to, how you are using The Application, the type of mobile device you use, unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, and other information about the way you use The Application.


Does the Application collect precise real time location information of the device?

The Application does not collect precise information about the location of your mobile device.


Do third parties see and/or have access to information obtained by the Application?

Yes, in certain cases.

We may disclose User Provided and Automatically Collected Information:

• as required by law, such as to comply with a subpoena, or similar legal process;

• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

• with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

• if Downsideup Games, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

• to advertisers and third party advertising networks and analytics companies as described in the section below


Automatic Data Collection and Advertising

We may work with analytics companies to help us understand how The Application is being used, such as the frequency and duration of usage.

We work with advertisers who need to know how you interact with advertising provided (i.e. whether you click/tap on the advert) in the Application which helps us keep the cost of the Application low. Advertisers will obtain certain information provided by the Application, including the unique identification ID of your mobile device, and your Advertising Identifier (IDFA).

The Application uses Chartboost advertising services. You can learn more about Chartboost at www.chartboost.com.


Does The Application use behavioral targeting in advertising?

No. The Application has opted out of any behavioral targeting advertising. Any advertising in The Application is contextual only.


Children

We do not use the Application to knowingly solicit or gather any data from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@downsideupgames.com. We will delete such information from our files within a reasonable time.


What are my opt-out rights?

You can stop any and all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.


Data Retention Policy, Managing Your Information

We do not collect any User Provided data in The Application. We may retain Automatically Collected information from use of The Application for up to 12 months.


Security

We are concerned about safeguarding the confidentiality of your information. We utilize physical, electronic, and procedural safeguards to protect any information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


Changes to this policy

This Privacy Policy may be updated from time to time for any reason. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.


Your Consent

By using The Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.


Your California Privacy Rights

Since 2005, California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

As we do not collect user or personal information other than Automatically Collected Data, we do not knowingly share any personal information with third parties for their direct marketing purposes. If you have any questions, you may contact us.


Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at support@downsideupgames.com.


Privacy Policy - Chuckie Egg 2017 & Chuckie Egg 2017 Challenges

Effective Date: Feb 23, 2017. Updated August 10, 2017.


This privacy policy governs your use of the software application Chuckie Egg 2017 and/or Chuckie Egg 2017 Challenges (“The Application”) for mobile devices that was created by Downsideup Games, Inc. The Application is an interactive, platform based action game.


What information does the Application obtain and how is it used?

The Application obtains certain Automatically Collected information (see below) when you use The Application. The Application does not currently request any information from the user.


Automatically Collected Information

The Application may collect certain information automatically, including, but not limited to, how you are using The Application, the type of mobile device you use, unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, and other information about the way you use The Application.


Does the Application collect precise real time location information of the device?

The Application does not collect precise information about the location of your mobile device.


Do third parties see and/or have access to information obtained by the Application?

Yes, in certain cases.

We may disclose User Provided and Automatically Collected Information:

- as required by law, such as to comply with a subpoena, or similar legal process;

- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;

- with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

- if Downsideup Games, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

- to advertisers and third party advertising networks and analytics companies as described in the section below


Automatic Data Collection and Advertising

We may work with analytics companies to help us understand how The Application is being used, such as the frequency and duration of usage.


Does The Application use behavioral targeting in advertising?

No. There is no third-party managed advertising in the Application.


Children

We do not use the Application to knowingly solicit or gather any data from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@downsideupgames.com. We will delete such information from our files within a reasonable time.


What are my opt-out rights?

You can stop any and all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.


Data Retention Policy, Managing Your Information

We do not collect any User Provided data in The Application. We may retain Automatically Collected information from use of The Application for up to 12 months.


Security

We are concerned about safeguarding the confidentiality of your information. We utilize physical, electronic, and procedural safeguards to protect any information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


Changes to this policy

This Privacy Policy may be updated from time to time for any reason. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.


Your Consent

By using The Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.


Your California Privacy Rights

Since 2005, California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

As we do not collect user or personal information other than Automatically Collected Data, we do not knowingly share any personal information with third parties for their direct marketing purposes. If you have any questions, you may contact us.


Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at support@downsideupgames.com.


Privacy Policy - Henry and the Crystal Caves